Disagree with a MyFestBase decision on a report or an account restriction? Here is how to complain – free of charge and within six months.
Any moderation decision: when we removed or hid reported content, left it visible despite a report, or restricted your account entirely or for individual features. Both the person who reported and the person affected by the decision can complain.
You have six months from when you are informed of the decision. The exact deadline is in the notification about the decision and next to your case under “Reports & restrictions”.
Log in and open “Reports & restrictions”. Next to the decision you will find “Lodge a complaint”. Explain as specifically as possible why you think the decision is wrong. This also works while your account is restricted.
If you reported content without an account, email us at info@myfestbase.com. Include the case number or the content concerned, the decision and why you think it is wrong.
Where possible, someone who was not involved in the original decision reviews your complaint – never an automated system alone. If the complaint is justified, we change the decision without undue delay. You receive the outcome with reasons.
Independently of the complaint, you can turn to an out-of-court dispute settlement body certified under the Digital Services Act. The Federal Network Agency, Germany’s Digital Services Coordinator, lists the certified bodies on bundesnetzagentur.de. You can also go to court.
